Shipping policy

Shipping Policy

Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays. In case of high order volume, shipment may be delayed by a few days.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:

• Domestic (USA): 3–7 business days

• International: 7–21 business days
  Delays may occur due to customs or courier service conditions.

Shipment Confirmation & Tracking
You will receive a shipment confirmation email with tracking number once your order has been shipped. Tracking will be active within 24 hours.

Customs, Duties & Taxes
We are not responsible for any customs fees or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Lost or Damaged Packages 
We are not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Contact (İletişim)
For questions regarding shipping, contact us at [sales@riverkitchenware.com].